Refund Policy

Last Updated: January 2025

At RGB Lights Room, we are committed to your complete satisfaction. This Refund Policy explains our policies regarding returns, refunds, exchanges, and warranties for products purchased from our website rgblightsroom.com.

Quick Summary: We offer a 30-day return period for most products. Items must be unused, in original packaging, with proof of purchase. Refunds are processed within 5-10 business days after we receive and inspect your return.

1. Return Period

You have 30 calendar days from the date of delivery to initiate a return. To be eligible for a return:

Important: The 30-day period begins from the delivery date, not the order date. After 30 days, unfortunately, we cannot offer a refund or exchange.

2. Eligible Products for Return

Most products sold on our website are eligible for return within the 30-day period, including:

3. Non-Returnable Items

For health, safety, and hygiene reasons, the following items cannot be returned:

4. How to Initiate a Return

To start the return process, please follow these steps:

Step 1: Contact Us

Reach out to our customer service team within 30 days of delivery:

Provide your order number, product details, and reason for return.

Step 2: Receive Return Authorization

We will review your request and provide:

Step 3: Package Your Return

Carefully package the product:

Step 4: Ship Your Return

Send the package to the address provided:

5. Return Shipping Costs

Return shipping costs depend on the reason for return:

5.1 Customer Responsibility

You are responsible for return shipping costs if:

5.2 Our Responsibility

We will cover return shipping costs if:

6. Inspection and Processing

Once we receive your return:

Returns may be rejected if:

7. Refund Methods and Timeline

7.1 Refund Method

Refunds will be issued to your original payment method:

7.2 Refund Amount

Your refund will include:

Your refund will NOT include:

7.3 Refund Timeline

Refunds are typically processed as follows:

Note: You will receive an email confirmation once your refund has been processed. Please allow additional time for your bank or credit card company to post the refund to your account.

8. Exchanges

We currently do not offer direct product exchanges. If you need a different product:

  1. Return the original product following our return process
  2. Place a new order for the desired product
  3. Your refund will be processed once we receive and inspect your return

This ensures you receive your preferred product as quickly as possible.

9. Defective or Damaged Products

9.1 Reporting Damage

If you receive a damaged or defective product:

9.2 Resolution Options

For defective or damaged products, we offer:

9.3 Warranty Claims

For products that develop defects after the return period:

10. Wrong Item Received

If you received the wrong product:

11. Warranty Information

11.1 Warranty Coverage

All RGB Lights Room products include:

11.2 Warranty Exclusions

The warranty does NOT cover:

11.3 Making a Warranty Claim

To file a warranty claim:

  1. Contact our customer service team
  2. Provide proof of purchase and warranty information
  3. Describe the defect or malfunction
  4. Follow instructions for return or repair
  5. We will assess and honor valid warranty claims

12. Partial Refunds

Partial refunds may be granted in the following situations:

The partial refund amount will be determined based on the product's condition and our assessment.

13. Cancelled Orders

13.1 Before Shipping

You may cancel your order before it ships:

13.2 After Shipping

Once shipped, orders cannot be cancelled but can be returned following our standard return policy.

14. Lost or Stolen Packages

If your package is lost or stolen:

15. International Returns

For international orders (if applicable):

16. Restocking Fees

RGB Lights Room does not charge restocking fees for standard returns that meet our policy requirements. However, restocking fees may apply for:

Any applicable restocking fees will be communicated before you complete your return.

17. Multiple Returns

We reserve the right to:

18. Contact Us for Returns

For all return and refund inquiries, please contact us:

RGB Lights Room Customer Service

Email: info@rgblightsroom.com
Phone: +443004842738

Business Hours:
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed

Mailing Address:
RGB Lights Room
Studio 22n Wright Mountain North Sofia
BD23 3EU, United Kingdom

Company Registration Number: 65378973

19. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our Service after changes constitutes acceptance of the modified policy.

20. Your Consumer Rights

This Refund Policy does not affect your statutory rights as a consumer under UK consumer protection laws. Under the Consumer Rights Act 2015, you have legal rights if products are:

These rights are in addition to our return policy and may provide you with additional protections.

Questions? Our customer service team is here to help. Don't hesitate to reach out if you have any questions about returns, refunds, or our policies. We're committed to ensuring your complete satisfaction with your RGB Lights Room purchase.

Thank you for choosing RGB Lights Room. We appreciate your business and look forward to illuminating your space!