Privacy Policy

Last Updated: January 2025

RGB Lights Room ("we", "us", or "our") operates the website rgblightsroom.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from our online store.

We are committed to protecting your privacy and ensuring you understand how your personal data is handled. Please read this Privacy Policy carefully. By using our Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Information

When you make a purchase or attempt to make a purchase through our Service, we collect certain information from you, including:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment information (processed securely by our payment processors)
• Order history and purchase details

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referral source
• Device identifiers
• Cookies and similar tracking technologies

1.3 Communication Information

When you contact us through our contact form, email, or phone, we collect:

• Your name and contact information
• The content of your messages
• Any information you choose to provide

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and fulfilling your orders
• Communicating with you about your orders, including shipping updates
• Providing customer support and responding to your inquiries
• Improving our products and services
• Personalizing your shopping experience
• Sending marketing communications (with your consent)
• Detecting and preventing fraud and unauthorized access
• Complying with legal obligations
• Analyzing website usage and trends
• Maintaining security and protecting our rights

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality
• Provide personalized content and advertisements
• Analyze traffic and user behavior

We use the following types of cookies:

• Essential Cookies: Required for the website to function properly
• Performance Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and choices
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our Service.

4. Third-Party Services

We use third-party services to help us operate our business and provide services to you:

4.1 Payment Processors

We use secure third-party payment processors to handle payment transactions. We do not store complete credit card information on our servers. Payment data is encrypted and processed according to PCI-DSS standards.

4.2 Analytics Services

We use Google Analytics and Facebook Pixel to analyze website traffic and user behavior. These services collect data about your visit, including:

• Pages viewed
• Time spent on site
• Browser and device information
• Geographic location (country/city level)
• Referral sources

4.3 Email Marketing

With your consent, we may send you marketing emails about our products, special offers, and news. You can unsubscribe at any time using the link provided in each email.

4.4 Shipping Partners

We share necessary information with shipping carriers to deliver your orders. This includes your name, address, and contact information.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third parties who assist us in operating our business (e.g., payment processors, shipping companies)
• Legal Requirements: When required by law, court order, or government regulation
• Protection of Rights: To protect our rights, property, or safety, or that of our users
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure servers and data storage
• Regular security audits and updates
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.

Typically, we retain:

• Order information for 7 years (for tax and legal compliance)
• Account information until you request deletion
• Marketing consent records until you withdraw consent
• Website analytics data in aggregated form indefinitely

8. Your Rights

Under applicable data protection laws (including UK GDPR), you have the following rights:

• Right to Access: Request a copy of your personal information
• Right to Rectification: Request correction of inaccurate information
• Right to Erasure: Request deletion of your personal information
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another service
• Right to Object: Object to certain types of processing, including marketing
• Right to Withdraw Consent: Withdraw consent for data processing at any time

To exercise any of these rights, please contact us using the information provided below.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to remove that information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending you an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

13. Complaints

If you believe we have not handled your personal information properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority:

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Website: www.ico.org.uk

By using our Service, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.